Make a Joyful Noise Wellbeing and Counselling

www.makeajoyfulnoise.com.au

Email: ruth.makeajoyfulnoise@gmail.com

Phone: 0494 685 142

 

​To make sure that Make a Joyful Noise Wellbeing and Counselling protects your private information:

 

Make a Joyful Noise  Wellbeing and Counselling respects the privacy of information obtained from customers and clients and we adhere to Australia’s privacy legislation when dealing with customer and clients’ information (The Privacy Act 1988). The information collected includes contact details. This policy will be updated when required and any changes can be found at makeajoyfulnoise.com.au

It is a requirement as a registered health professional in Australia for counsellors to take treatment notes and to store these securely for at least seven years. For children, they must be stored until they are 25 years old. Make a Joyful Noise Wellbeing and Counselling adheres to these requirements.
This personal information is obtained in many ways, including by paper forms, telephone and facsimile, by email, via our website https://www.makeajoyfulnoise.com.au/, from media and publications, from other publicly available sources, from cookies and from third parties.

 
All your information, including session notes, will be stored on secure, encrypted, password-protected servers. Please see details of the Privacy Policy of servers used at the following:

RotaWiz: https://www.rotawiz.com.au/privacy-policy/

Square: https://squareup.com/au/en/legal/general/buyer-privacy

 

Paper forms are digitised and stored on the above encrypted, password-protected secure servers. Paper forms are then shredded and recycled. Only your counsellor has access to your session notes. This information is strictly confidential and will not be shared with anyone, except for the following situations:
•    A court of law subpoenas your session notes or other information.
•    Your counsellor believes that you or someone else is at risk of harm.
•    Your information needs to be shared as part of mandatory reporting requirements.

 

Any other sharing of your information would only occur with your written consent. 

 

Where activities (such as administrative tasks) are outsourced by Make a Joyful Noise Wellbeing and Counselling, these companies are contractually bound to the same privacy levels we commit to our customers and clients. Customers and clients may request access to their information on Make a Joyful Noise Wellbeing and Counselling’s database. If any of this information is incorrect, the customer or client may request to have it corrected.

 

In the event that someone wishes to provide feedback or make a complaint in regards to a privacy breach or any other aspects of our business, you are welcome to do so. Make a Joyful Noise Wellbeing and Counselling accepts feedback and complaints from any person whether on their own behalf, on behalf of another person or on behalf of a service. If a complaint is being lodged on behalf of a service, confirmation from senior management from that service will be sought. For more information about providing feedback or making a complaint, please see our Feedback and Complaints page at https://www.makeajoyfulnoise.com.au/copy-of-privacy-policy-1

 

For Counselling services, please see additional privacy and confidentiality document provided to you during your first session for further details on privacy and confidentiality.